Islandwide delivery · Card and cash on delivery

QuickBox

RETURNS & REFUNDS

Clear help when something isn’t right.

Review return eligibility, request steps and refund expectations for your QuickBox order.

Can my order be returned?

Contact QuickBox as soon as possible. Eligibility depends on the product condition, issue and time since delivery.

Eligible for review

  • Incorrect item delivered

  • Product arrived damaged

  • Missing item from the order

Usually not returnable

  • Perishable or fresh goods

  • Personalized or customized items

  • Opened hygiene-sensitive products

Keep for your request

  • Order number and contact details

  • Clear photos of the item and packaging

  • A short description of the issue

Damaged or incorrect order?

Please contact us promptly after delivery and keep the original item and packaging until our team confirms the next step.

How to request help

1

Contact support

Share your order number and explain the issue.

2

Send evidence

Provide photos when the item is damaged or incorrect.

3

Review

Our team checks eligibility and confirms the available solution.

4

Resolution

Follow the approved return, replacement or refund instructions.

Refund timing and method

Card payments

Approved refunds return to the original card. Bank processing time may apply.

Cash on delivery

Our team will confirm the available refund method and required account details.

Processing updates

You will receive confirmation when a refund or replacement has been approved.

Refunds are reviewed individually

Delivery fees, service charges or discounts may affect the final refund amount. Our team will explain the approved amount before processing.

Returns and refund questions

How quickly should I report a damaged item?
Contact our support team as soon as possible after delivery, and keep the original item and packaging until the next step is confirmed.
Can personalized gifts be returned?
Personalized or customized items are usually not eligible for return. Contact support if you believe your order qualifies for an exception.
When will an approved refund reach me?
It depends on your payment method: card refunds return to the original card and may take additional bank processing time, while cash-on-delivery refunds are arranged directly with our support team.
Can I exchange an item instead of receiving a refund?
Our team will discuss the available options — including exchange, replacement or refund — after reviewing your request.

Need help with an order?

Contact QuickBox support with your order details.

Contact support